Main office is located on the East Coast
Mathews, VA 23109
Hours Of Operation:
Mon - Fri: 9 am - 5 pm,
Sat: 9 am - 12 pm
For Domestic Travel
A deposit of $150 per pet and all of our transport documents are required to secure a reservation.
Balance of account is due 7 days prior to the start of your pickup window
For International Travel, (Hawaii & Alaska included)
Deposits $300 per pet and all of our transport documents are required to secure a reservation. Balance in USD 14 days prior to scheduled flight date.
Crates & Equipment required for travel payment due in full at the time of order. Transport will not take place unless a reservation is secured.
Payments can be made from Credit Card or Debit Card via the button listed below. Payments can also be made via the buttons on your invoice.
We can accept a Certified Check or Money order by Priority Mail to the address listed on the contract with prior authorization from the main office. We do NOT accept personal, business or e-checks
If you wish to use a PayPal account please send payment to
For Pets Traveling by Ground:
Prior to the 14 day deadline, of the start of your pickup window,
refunds will be made less a scheduling fee of $50.
14 days and after the start of your pickup window, NO REFUNDS will be given.
For Pets Traveling in USA by Air:
Prior to 14 days prior to the pickup date for travel.
refunds will be made less any monies paid to third parties and a scheduling fee of $50
For Pets Traveling International (Hawaii, Alaska, Puerto Rico included)
Prior to 14 days deadline for the start of travel, refunds will be issued
minus fees paid for crates, reservations fees paid to 3rd party services, and a scheduling fee of